IMPORTANT NOTICE REGARDING UPCOMING CHANGES TO YOUR EXTENDED HEALTH CARE COVERAGE
January 18th, 2017
Effective February 1, 2017 your out of country / emergency travel accident insurance will be provided by Manulife through Allianz Global Assistance. The coverage will remain the same, but in the event you have a claim, you will contact Allianz Global Assistance. Contact phone numbers are provided below:
EMERGENCY TRAVEL ASSISTANCE
1-888-751-4403 RÉPUBLIQUE DOMINICAINE
Dialing Prefix + 800 9221-9221 INTERNATIONAL TOLL FREE
519-741-8450 in other countries, use operator to call collect
Effective April 1st, 2017, your extended health claims (ie. all prescription drugs, vision care, ambulance and paramedical services such as physiotherapy, chiropractic, and massage) will be submitted to Manulife for reimbursement. Bilsland Griffith will no longer pay these extended health claims but will continue to pay your eligible dental claims.
Along with the change to Manulife, which will take effect on April 1st, 2017, the Trustees of your Plan are pleased to inform you that you will be provided with a pay direct drug card. This means that when you are purchasing your prescription drugs from a pharmacy, the pharmacist will be able to verify coverage at the till and be reimbursed directly for the portion covered by your Plan. You will only have to pay for the difference between the covered amount and the cost of the prescription.
Sometime in mid-March, you will receive your pay direct drug card from Manulife. This card will also have all of the contact information provided above for your out of country coverage. Please note that all eligible members of the Plan, including retirees who are currently enrolled for coverage, will receive a pay direct drug card.
Please ensure that the Plan Administrator – Bilsland Griffith – has your correct mailing address so that you receive your pay direct drug card from Manulife. In addition to the card, you will receive a new Plan booklet and a pamphlet for coverage details for the out of country / emergency travel benefits.
Reminder: Manulife will take over this coverage on April 1, 2017. Any claims you have for extended health that were incurred before April 1, 2017 will continue to be paid by Bilsland Griffith and should be submitted to their office at the address provided on this notice.
There will be a newsletter issued the last week of February with additional details regarding the move to Manulife.
In the meantime, if you have any questions, please contact the Plan Administration office at: